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landandexpand.academy
Home
Academy
Courses
Consulting
Spotlight
Newsletter
Job Board
Blog
Join the Academy
Home
Academy
Courses
Consulting
Spotlight
Newsletter
Job Board
Blog
Join the Academy
The Customer Success Metrics Maturity Curve: From Chaos to Clarity
Antti Nevalainen 7/7/25 Antti Nevalainen 7/7/25

The Customer Success Metrics Maturity Curve: From Chaos to Clarity

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Customer Success Job-Board Playbook: How to Land (and Ace) Your Next CS Role
Antti Nevalainen 6/30/25 Antti Nevalainen 6/30/25

Customer Success Job-Board Playbook: How to Land (and Ace) Your Next CS Role

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Customer Success Ops Consulting: When You Need It, What It Solves, and How to Get Started
Antti Nevalainen 6/23/25 Antti Nevalainen 6/23/25

Customer Success Ops Consulting: When You Need It, What It Solves, and How to Get Started

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Customer Success Operations at Series A, B, and C: What to Build (and When)
Antti Nevalainen 6/16/25 Antti Nevalainen 6/16/25

Customer Success Operations at Series A, B, and C: What to Build (and When)

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Land and Expand Tactics: 5 Proven Plays for Customer Success Teams
Antti Nevalainen 6/9/25 Antti Nevalainen 6/9/25

Land and Expand Tactics: 5 Proven Plays for Customer Success Teams

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7 Metrics That Matter Most for CS Leaders
Antti Nevalainen 6/2/25 Antti Nevalainen 6/2/25

7 Metrics That Matter Most for CS Leaders

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CS Operations 101: Processes That Scale Net Revenue Retention
Antti Nevalainen 5/26/25 Antti Nevalainen 5/26/25

CS Operations 101: Processes That Scale Net Revenue Retention

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Using Your CRM as a Customer Success Platform
Antti Nevalainen 5/20/25 Antti Nevalainen 5/20/25

Using Your CRM as a Customer Success Platform

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Land, Nurture, Expand: A Framework for Predictable Customer Success Growth
Antti Nevalainen 5/12/25 Antti Nevalainen 5/12/25

Land, Nurture, Expand: A Framework for Predictable Customer Success Growth

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Why Net Revenue Retention (NRR) Is Your Most Important Metric in 2025
Antti Nevalainen 5/5/25 Antti Nevalainen 5/5/25

Why Net Revenue Retention (NRR) Is Your Most Important Metric in 2025

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How ChatGPT and LLMs Are Changing Customer Success Forever
Antti Nevalainen 4/28/25 Antti Nevalainen 4/28/25

How ChatGPT and LLMs Are Changing Customer Success Forever

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Coaching vs Consulting in Customer Success: What’s Right for You?
Antti Nevalainen 4/21/25 Antti Nevalainen 4/21/25

Coaching vs Consulting in Customer Success: What’s Right for You?

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How to Build a Scalable Digital CS Strategy
Antti Nevalainen 4/14/25 Antti Nevalainen 4/14/25

How to Build a Scalable Digital CS Strategy

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5 Expansion Signals Every CSM Should Watch For
Antti Nevalainen 4/7/25 Antti Nevalainen 4/7/25

5 Expansion Signals Every CSM Should Watch For

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The Ultimate Guide to Expansion Revenue in Customer Success
Expansion, Customer Success Antti Nevalainen 3/11/19 Expansion, Customer Success Antti Nevalainen 3/11/19

The Ultimate Guide to Expansion Revenue in Customer Success

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