Customer Success Consulting That Turns Retention Into Revenue

Partner with an expansion-first customer success consultant to raise Net Revenue Retention, reduce churn, and build a playbook your team can run on its own.

Why choose our customer success consulting

  • Align CS, Sales, and RevOps around clear expansion goals

  • Install lifecycle stages, health scores, and workflows in your CRM

  • Coach leaders on metrics, hiring, and capacity planning

  • Deliver measurable lifts in adoption, upsell rate, and NRR

Consulting models

land & expand diagnostic

Fast CS Health Check

Who it’s for
Customer-Success leaders or CEOs/founders who need a clear picture of their CS engine before they scale.

What you get

  • Online survey plus 60-minute kickoff call

  • Scorecard across six pillars: People, Process, Tech, Data, Metrics, Culture

  • Report highlighting gaps and a 90-day action roadmap

  • 30-minute debrief to prioritise next steps

Duration: 2 weeks
Investment: € 1 950
Guarantee: Full refund if the report doesn’t deliver any actionable value.

Get my diagnostic → Book a discovery Call

fractional cs ops builder

Workflow Execution

Who it’s for
CS leaders who have strategy but no dedicated CS Ops bandwidth.

What you get

  • 8-week sprint block with weekly deliverables

  • Health-score setup and lifecycle automation in your CRM or CSP

  • NRR and churn-risk dashboards ready for exec review

  • Playbook templates, SOPs and Slack support during the sprint

Duration: 8 weeks (extendable)
Investment: € 6 500 per sprint

Reserve my sprint → Book a discovery Call

fractional cs leader

Strategic Cover

Who it’s for
Founders and CEOs who need senior CS leadership before hiring full-time.

What you get

  • One day per week of hands-on executive support

  • CS vision, OKRs and board-ready KPI pack

  • Weekly leadership sync and cross-team alignment

  • Hiring help plus playbook design for onboarding, adoption and expansion

Duration: Rolling 3-month retainer
Investment: € 4 500 per month
Availability: 2 client slots remaining

Book a Discovery Call

Coaching models

cs leader accelerator

Who it’s for
Directors, Heads of CS, or newly promoted VPs who need a strategic sounding board.

What you get

  • Six one-to-one sessions across three months (90 minutes each)

  • Voice notes and async feedback on decks or board updates

  • Personal OKR plan and progress scorecard

  • Clear expansion strategy mapped to NRR targets

  • Hiring plan and org design for the next headcount milestones

  • Executive presence and board-level storytelling skills


Investment: € 3 600 (payable monthly, € 1 200 per month)

Apply for Accelerator → Book a Call

cs ops practitioner

Who it’s for
ICs or new managers responsible for health scoring, workflows, and data hygiene.

What you get

  • Four bi-weekly working sessions (75 minutes)

  • Screen-share builds in your CRM or CSP

  • Access to templates: workflow checklist, dashboard library, SOP docs

  • Health score built and live

  • Two automated playbooks running (risk and expansion)

  • Dashboard bundle for NRR, churn risk, adoption


Investment: € 2 100 (one-time)

→ Book a Call

csm growth

Who it’s for
Frontline CSMs wanting to move from reactive support to proactive expansion driver.

What you get

  • Five weekly group sessions (max 6 participants, 60 minutes)

  • Role-play renewals and expansion calls

  • Homework with feedback and peer discussion

  • Confident renewal and upsell conversations

  • Personal playbook for adoption nudges and executive check-ins

  • A ready-to-use career development plan


Investment: € 790 per participant

Join the next cohort

faq

  • Book a free 30-minute discovery call. If we both agree it is a fit, we sign a two-page statement of work and schedule a kickoff within one week.

  • HubSpot, Salesforce, Pipedrive, Mixpanel, G suite, Asana, Zendesk, Intercom and standard BI stacks. If you have a different stack we adapt after an access review.

  • Ninety-five percent remote. On-site workshops can be added at cost for travel and lodging.

  • Diagnostic is paid up front via Stripe or invoice. Fractional retainers are invoiced monthly with 14-day terms.

  • You can cancel the Diagnostic anytime before the final report and receive a full refund. Fractional services require at least 30-day notice.

  • Yes. A mutual NDA is included in the statement of work to protect your data and IP.

  • You receive a private Calendly link to book times that suit your time zone. Leader Accelerator sessions run 90 minutes; CS Ops sessions 75 minutes; group CSM sessions 60 minutes.

  • You get Slack or email access for follow-up questions, feedback on decks, or quick troubleshooting. Response time is under 24 hours on business days.

  • Leader and CS Ops coaching is one-to-one and non-transferable. CSM Growth Coaching allows substitutions up to 48 hours before the cohort start.

  • One reschedule per engagement is allowed with 24-hour notice. Group sessions are recorded; replays are provided, but refunds are not.

  • Yes.

  • Absolutely. All discussions and shared materials stay strictly between coach and participant, protected by NDA in the coaching agreement.

📩 How It Works

1️⃣ Book a Discovery Call (Let’s assess if we’re a good fit.)

2️⃣ If we decide to move forward, we create a plan tailored to your goals.

3️⃣ Start scaling your CS function profitably with hands-on strategic support.