3 CS Ops Dashboards Every SaaS Exec Wants to See
TL;NR
Executives don’t want noise, they want clarity.
Here are 3 CS Ops dashboards that give SaaS leaders exactly what they need to make decisions:
✅ Net Revenue Retention (NRR) dashboard
✅ Health + Risk dashboard
✅ Expansion pipeline dashboard
Why Dashboards Matter
Without clear dashboards, Customer Success is invisible at the exec table.
Spreadsheets and gut feelings don’t cut it anymore.
Dashboards translate CS performance into metrics leadership actually trusts.
1. Net Revenue Retention (NRR) Dashboard
Purpose: Show whether CS is driving growth or losing ground.
Core metrics:
NRR % (by cohort, segment, region)
Gross Revenue Retention (GRR)
Expansion revenue vs. contraction revenue
Why execs care: Investors and boards benchmark SaaS companies by NRR.
Without this dashboard, CS can’t show its impact on growth.
2. Health + Risk Dashboard
Purpose: Spot churn risks early and give execs a clear risk forecast.
Core metrics:
Account health score distribution
Top 10 accounts at risk
Time-to-risk resolution
Churn forecast vs. actual
Why execs care: Leaders want zero surprises at renewal time.
This dashboard tells them how safe (or unsafe) the base really is.
3. Expansion Pipeline Dashboard
Purpose: Make expansion opportunities visible and predictable.
Core metrics:
Accounts above 80% license utilization
Accounts with product adoption milestones
Accounts with new stakeholders engaged
Expansion opps by stage and forecast value
Why execs care: Expansion is the engine of NRR.
If it’s not visible in the pipeline, it won’t make the forecast.
How to Get Started
Audit metrics → Decide what to track before building.
Choose a source of truth → CRM or CS platform (no silos).
Automate updates → No manual entry.
Review monthly → Dashboards are only valuable if they’re used.
Final Thought
Dashboards aren’t about pretty charts.
They’re about trust, showing executives that Customer Success is driving real, measurable growth.
Ready to Build Dashboards That Execs Trust?
We help SaaS teams design CS Ops systems and dashboards that make retention and expansion predictable.
