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Consulting
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Where CS Ops Meets RevOps: Aligning for Revenue Growth
Antti Nevalainen 8/11/25 Antti Nevalainen 8/11/25

Where CS Ops Meets RevOps: Aligning for Revenue Growth

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Should You Hire a CS Ops Manager, Consultant, or Fractional Partner?
Antti Nevalainen 8/5/25 Antti Nevalainen 8/5/25

Should You Hire a CS Ops Manager, Consultant, or Fractional Partner?

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CS Ops Playbook: Metrics, Tools, and Workflows to Scale Net Revenue Retention
Antti Nevalainen 7/28/25 Antti Nevalainen 7/28/25

CS Ops Playbook: Metrics, Tools, and Workflows to Scale Net Revenue Retention

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What Is CS Ops Consulting? And When Do You Actually Need It?
Antti Nevalainen 7/21/25 Antti Nevalainen 7/21/25

What Is CS Ops Consulting? And When Do You Actually Need It?

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Land and Expand vs. Traditional CS Playbooks: What Works in 2025
Antti Nevalainen 7/14/25 Antti Nevalainen 7/14/25

Land and Expand vs. Traditional CS Playbooks: What Works in 2025

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The Customer Success Metrics Maturity Curve: From Chaos to Clarity
Antti Nevalainen 7/7/25 Antti Nevalainen 7/7/25

The Customer Success Metrics Maturity Curve: From Chaos to Clarity

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Customer Success Job-Board Playbook: How to Land (and Ace) Your Next CS Role
Antti Nevalainen 6/30/25 Antti Nevalainen 6/30/25

Customer Success Job-Board Playbook: How to Land (and Ace) Your Next CS Role

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Customer Success Ops Consulting: When You Need It, What It Solves, and How to Get Started
Antti Nevalainen 6/23/25 Antti Nevalainen 6/23/25

Customer Success Ops Consulting: When You Need It, What It Solves, and How to Get Started

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Customer Success Operations at Series A, B, and C: What to Build (and When)
Antti Nevalainen 6/16/25 Antti Nevalainen 6/16/25

Customer Success Operations at Series A, B, and C: What to Build (and When)

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Land and Expand Tactics: 5 Proven Plays for Customer Success Teams
Antti Nevalainen 6/9/25 Antti Nevalainen 6/9/25

Land and Expand Tactics: 5 Proven Plays for Customer Success Teams

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7 Metrics That Matter Most for CS Leaders
Antti Nevalainen 6/2/25 Antti Nevalainen 6/2/25

7 Metrics That Matter Most for CS Leaders

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CS Operations 101: Processes That Scale Net Revenue Retention
Antti Nevalainen 5/26/25 Antti Nevalainen 5/26/25

CS Operations 101: Processes That Scale Net Revenue Retention

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Using Your CRM as a Customer Success Platform
Antti Nevalainen 5/20/25 Antti Nevalainen 5/20/25

Using Your CRM as a Customer Success Platform

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Land, Nurture, Expand: A Framework for Predictable Customer Success Growth
Antti Nevalainen 5/12/25 Antti Nevalainen 5/12/25

Land, Nurture, Expand: A Framework for Predictable Customer Success Growth

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Why Net Revenue Retention (NRR) Is Your Most Important Metric in 2025
Antti Nevalainen 5/5/25 Antti Nevalainen 5/5/25

Why Net Revenue Retention (NRR) Is Your Most Important Metric in 2025

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How ChatGPT and LLMs Are Changing Customer Success Forever
Antti Nevalainen 4/28/25 Antti Nevalainen 4/28/25

How ChatGPT and LLMs Are Changing Customer Success Forever

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Coaching vs Consulting in Customer Success: What’s Right for You?
Antti Nevalainen 4/21/25 Antti Nevalainen 4/21/25

Coaching vs Consulting in Customer Success: What’s Right for You?

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How to Build a Scalable Digital CS Strategy
Antti Nevalainen 4/14/25 Antti Nevalainen 4/14/25

How to Build a Scalable Digital CS Strategy

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5 Expansion Signals Every CSM Should Watch For
Antti Nevalainen 4/7/25 Antti Nevalainen 4/7/25

5 Expansion Signals Every CSM Should Watch For

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The Ultimate Guide to Expansion Revenue in Customer Success
Expansion, Customer Success Antti Nevalainen 3/11/19 Expansion, Customer Success Antti Nevalainen 3/11/19

The Ultimate Guide to Expansion Revenue in Customer Success

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