CS Ops Masterclass for CS Leaders

Are you leading Customer Success and ready to build systematic, automation-powered operations?

This 6-week CS Ops Masterclass gives you the structured playbook and tools you need to make CS work like Clockwork

✅ CS Ops-focused Curriculum: Execute success plans, expansion strategies, onboarding systems, renewals, and forecasting

✅ CS Leader-Friendly Format – Self-paced learning with optional live sessions for tactical Q&A and community support
✅ Practical & Hands-On – Ready-to-use lesson templates, workflows, and operational dashboard
✅ Global & Accessible – Built Around Your Schedule: Fit learning into your calendar


💰 Price: €490 ask for location based discounts

You can pay via invoice, PayPal, or credit/debit card, making it easy to choose what works best for you. Many companies also offer a learning & development budget, check with your employer to see if you can use it for this course!

    • Define customer outcomes and milestones

    • Build success plans in CRM

    • Assign ownership and track execution

    • Build account expansion planning logic

    • Segment for growth based on imports

    • Create score-driven segmentation strategies

    • Systematize onboarding design

    • Set up check-in workflows

    • Track and report onboarding success KPIs

    • Build a time-based renewal pipeline

    • Deploy proactive renewal processes

    • Spot upsell opportunities with trigger-based logic

    • Track key Customer Success metrics

    • Automate reporting for Execs and CSMs

    • Integrate revenue forecasting into CS workflows

    • Build CS playbooks and repeatable workflows

    • Drive cross-functional alignment with Sales & Marketing

    • Future-proof your ops with scalable automation