Start Strong: Your First 90 Days as a Customer Success Leader

Are you a newly promoted CS leader unsure where to start—or how to succeed?

This 5-week masterclass gives you a structured, proven roadmap for your first 90 days. Learn exactly what to focus on, how to build trust with your team and execs, and how to drive real impact without burning out.

✅ Built for new CS leaders – From first-time managers to Heads of CS in startups
✅ Practical & Strategic – Pre-recorded lessons, templates, and 90-day playbooks
✅ Global & Flexible – Learn at your own pace, join live sessions when it fits your schedule
✅ Founding Cohort Price – €500 for early signups (75% off the regular price)

📅 Next Cohort Starts: May 2025
💰 Price: €500 (Early bird price)

You can pay via invoice, PayPal, or credit/debit card—whatever works best for you. Many companies support leadership development through L&D budgets, so don’t forget to check if this can be covered!

  • Outcome: Shift your mindset from IC to leader and build your personal leadership system.

    • The 3 mindset traps new CS leaders fall into

    • Defining your leadership values and priorities

    • Creating a weekly rhythm that works

    • Boundaries, burnout, and energy management

  • Outcome: Know exactly where CS fits in—and how to talk to the C-suite.

    • Mapping your company’s revenue engine

    • What your CEO and CFO actually care about

    • How to align CS with growth goals

    • How to ask smart questions early

  • Outcome: Diagnose what’s working and where to focus—without getting lost in the weeds.

    • First-week audits: tools, touchpoints, and metrics

    • Building your “CS health dashboard”

    • Spotting and sequencing high-impact wins

    • Red-flag patterns and how to respond

  • Outcome: Earn credibility and loyalty from your team—without micromanaging.

    • Your first team meeting: what to say (and what not to)

    • Giving feedback and setting expectations early

    • How to coach, not just manage

    • Performance vs. potential: leading different types of team members

  • Outcome: Craft your 90-day plan and pitch your first strategic move.

    • Structuring a simple but powerful 90-day plan

    • How to get buy-in from leadership

    • Building your internal CS narrative

    • What great strategy presentations look like

Sign up for our waitlist