AI ops for Customer Success

Coaching CS leaders to build AI-powered retention & expansion engines

We map the data, automations, and playbooks that turn CS into a proactive growth hub—€100M+ ARR under optimization, 120%+ NRR, 40% expansion uplift.

Book a free consult See the AI Ops stack

120%+ NRR

€100M+ ARR managed

40% expansion growth

AI Ops for CS that actually scales

  • Pipeline: signal workspaces that surface risks/opportunities before renewals hit deadlines.
  • Automation: orchestrated playbooks that dispatch nudges, dashboards, and next steps.
  • Coaching: weekly check-ins to embed the system, plus templates you can spin up via the Courses hub.

Explore the courses that power the coaching

Book a Free Discovery Call

faq

  • Book a free 30-minute discovery call. If we both agree it is a fit, we sign a two-page statement of work and schedule a kickoff within one week.

  • HubSpot, Salesforce, Pipedrive, Mixpanel, G suite, Asana, Zendesk, Intercom and standard BI stacks. If you have a different stack we adapt after an access review.

  • Ninety-five percent remote. On-site workshops can be added at cost for travel and lodging.

  • Diagnostic is paid up front via Stripe or invoice. Fractional retainers are invoiced monthly with 14-day terms.

  • You can cancel the Diagnostic anytime before the final report and receive a full refund. Fractional services require at least 30-day notice.

  • Yes. A mutual NDA is included in the statement of work to protect your data and IP.

  • You receive a private Calendly link to book times that suit your time zone. Leader Accelerator sessions run 90 minutes; CS Ops sessions 75 minutes; group CSM sessions 60 minutes.

  • You get Slack or email access for follow-up questions, feedback on decks, or quick troubleshooting. Response time is under 24 hours on business days.

  • Leader and CS Ops coaching is one-to-one and non-transferable. CSM Growth Coaching allows substitutions up to 48 hours before the cohort start.

  • One reschedule per engagement is allowed with 24-hour notice. Group sessions are recorded; replays are provided, but refunds are not.

  • Yes.

  • Absolutely. All discussions and shared materials stay strictly between coach and participant, protected by NDA in the coaching agreement.

📩 How It Works

1️⃣ Book a Discovery Call (Let’s assess if we’re a good fit.)

2️⃣ If we decide to move forward, we create a plan tailored to your goals.

3️⃣ Start scaling your CS function profitably with hands-on strategic support.